CASPARA — TERMS & CONDITIONS

Last Updated: February 4, 2026

A. GENERAL TERMS

1. Introduction

(a) This website (the “Site”) is owned by and under the control of Caspara LLC (“Caspara,” “we,” “us,” or “our”). Caspara provides access to internet-based services, features, content and functionality, including an appointment booking service to schedule services with Caspara professionals (“Booking Service” and, together with the Site, the “Service” or “Services”). Your use and access of the Services is subject to these terms and conditions (the “Terms and Conditions” or “Agreement”) and all applicable laws and regulations. There are significant limitations on Caspara’s responsibilities and liabilities with regard to the Services, and important requirements regarding your access to the Services. For these reasons, Users are strongly urged and required to read these Terms and Conditions.

By accessing, viewing, or otherwise using the Services, you, on behalf of yourself and all of your authorized representatives (collectively, the “User,” “you,” or “your”) agree to these Terms and Conditions. You and Caspara are individually referred to as a “Party” and collectively as the “Parties.”

YOU AFFIRM THAT YOU ARE EIGHTEEN (18) YEARS OF AGE OR OLDER AND ARE FULLY ABLE AND COMPETENT TO ENTER INTO THIS AGREEMENT AND TO ABIDE BY AND COMPLY WITH IT. IF YOU DO NOT AGREE TO THIS AGREEMENT, PLEASE DO NOT USE THE SERVICES AND EXIT NOW.

(b) From time to time, Caspara may, without advance notice: (i) supplement or make changes to these Terms and Conditions and other rules or access and use procedures; (ii) change the type and location of Caspara’s system equipment, facilities, or software; or (iii) modify or withdraw any particular service or product referred to in the Services or any Caspara material, service, or system. Caspara shall update the Agreement with such changes by revising the “Last Updated” date at the top of this Agreement. You acknowledge your responsibility to review these Terms and Conditions periodically and to be aware of changes.

(c) Caspara employs reasonable measures to be as accurate as possible when describing services and products on the Site; however, to the extent permitted by applicable law, Caspara does not warrant that service descriptions or other content available through the Services are accurate, complete, reliable, current, or error-free.

2. Services

(a) Caspara’s Services are designed to enable you to request and book certain professional services to be provided by Caspara trichologists and/or other Caspara professionals, as applicable.

CASPARA DOES NOT PROVIDE MEDICAL CARE OR MEDICAL ADVICE. Any information made available through the Services is for general informational and educational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Caspara services are not intended to diagnose, treat, cure, or prevent any disease. You are solely responsible for your decision to obtain services from Caspara.

We encourage you to consult with your physician or other qualified health care provider regarding any medical questions you may have and before starting any new health-related regimen. IF YOU ARE EXPERIENCING AN EMERGENCY, YOU MUST DIAL 911 OR CONTACT A MEDICAL PROVIDER DIRECTLY.

(b) Subject to these Terms and Conditions, Caspara shall provide the Services to you, and you may access and use the Services solely for their intended purposes. Caspara shall have no obligation to support your use of the Services in the event that: (i) you modify the Services (or any component thereof) without Caspara’s prior written consent; (ii) any error is caused in whole or in part by persons other than Caspara, including your failure to properly enter or transmit data; or (iii) any error is caused in whole or in part by your use of the Services in association with operating environments and platforms other than those specified and supported by Caspara.

(c) To the extent that the Services incorporate any third-party software licensed by Caspara, you must comply with any additional terms, restrictions, or limitations applicable to such third-party software, to the extent Caspara has notified you of them. You acknowledge Caspara may subcontract hosting or other infrastructure services, and any third-party service levels may apply.

3. Proprietary Rights

(a) You acknowledge Caspara’s proprietary rights in the Services, Technology (as defined below), and Content (as defined below) and shall protect their proprietary nature. Caspara retains all right, title, and interest in and to the Services, Technology, and Content, subject only to the licenses expressly granted under this Agreement.

“Content” includes all information and documentation made available through the Services, including text, data, files, documents, software, scripts, layout, design, functionality, “look and feel,” graphics, images, interactive features, and other materials accessible through the Services. Content may contain typographical errors, inaccuracies, or omissions. Caspara reserves the right to correct such issues but undertakes no obligation to update Content except as required by law.

(b) You acknowledge and agree that any questions, comments, ideas, feedback, or other information you provide to Caspara (“Feedback”) are not confidential and Caspara may use such Feedback for any lawful purpose, commercial or non-commercial, in its sole discretion.

(c) Users may access and use the object code of certain technology and intellectual property owned by Caspara or its third-party licensors (the “Technology”). Subject to your compliance with this Agreement, Caspara grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Technology solely for its intended purpose. You shall not: (i) license, sublicense, sell, resell, rent, lease, transfer, distribute, disclose, assign, pledge, time share, or otherwise make the Technology available to any third party; (ii) use the Technology in violation of applicable law; or (iii) interfere with or disrupt the integrity or performance of the Technology or related data.

(d) All trademarks, service marks, logos, slogans, and taglines displayed on or through the Services are the property of Caspara or their respective owners and nothing grants you any license or right to use them without express written permission.

4. User Information; Data Retention and Collection

(a) You grant Caspara a non-exclusive license to copy, use, and display any data, information, or communications (including personally identifiable data) sent or entered by you while accessing the Services (“User Information”) solely to the extent necessary to provide the Services. You acknowledge Caspara exercises no control over the content of User Information and it is your responsibility to provide accurate information and ensure your use complies with applicable law. Caspara is under no obligation to review User Information for accuracy or liability.

(b) Caspara may use data capture and analytics tools to extract, compile, synthesize, and analyze non-personally identifiable and/or de-identified information resulting from your access and use of the Services (“Blind Data”). Blind Data is owned by Caspara and may be used for lawful business purposes, provided it is used only in aggregated, de-identified form.

(c) Caspara’s privacy practices are described in our Privacy Policy located at caspara.co/privacy, which is incorporated into this Agreement by reference.

(d) Caspara will not alter information received from you through your use of the Services if such alteration would render the information inaccurate.

5. User Restrictions

You agree not to: (a) copy, decompile, reverse engineer, disassemble, attempt to derive source code, modify, transcribe, store, translate, sell, lease, transfer, distribute, or create derivative works of the Services, Technology, or Content without prior written approval; (b) upload or distribute files containing viruses or harmful code; (c) use the Services for illegal purposes; (d) violate or attempt to violate the security of the Services or other websites; (e) access data not intended for you; (f) remove, alter, or obscure proprietary notices; (g) interfere with or disrupt networks connected to the Services; (h) upload, post, promote, or transmit unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, or otherwise objectionable material; (i) upload excessive data or create large numbers of accounts to disrupt the Services; or (j) post material that encourages criminal conduct or civil liability. Caspara may take remedial action in its sole discretion, including immediate suspension or cancellation of access.

6. Booking Service Payments, Refunds and Credits

By booking an appointment through the Booking Service, you agree to pay the fee indicated for the booked service. Payments are processed through the Boulevard booking platform and/or Caspara’s third-party payment processors (“Payment Processor(s)”). Payments may be charged at the time of booking and/or at the time services are rendered, as presented to you during checkout.

By using the Booking Service, you authorize Caspara to charge your provided payment method for applicable fees or charges, plus any applicable taxes.

Caspara may partner with Payment Processors so Users may purchase products and services. Your card information is provided directly to the Payment Processor and is stored by the Payment Processor and not by Caspara. Review your Payment Processor’s terms to understand their practices.

If during the booking process you misrepresent yourself in any manner (including, without limitation, age, identity, or relevant history), Caspara reserves the right to cancel your appointment without refund and/or charge the full amount of the booked service where permitted by law.

If, at the time of your appointment, you appear to be under the influence of drugs or alcohol in a manner that may impact safety, Caspara reserves the right to refuse service and you may be charged the full amount of the booked service where permitted by law.

Cancellation Policy for Clients

Last updated: February 4, 2026

This policy is being disclosed to you, the cardholder, to comply with Card Brand requirements informing you of the following specifications related to canceling services that are being booked with a Business through the Boulevard booking platform. By booking an appointment through this platform, you are acknowledging your understanding of the policy, the requirements, and are subject to the following terms:

Appointments can be canceled by you, the cardholder, without a cancellation fee being applied if commenced a minimum of 24-hours before the scheduled start time of your appointment.
If you, the cardholder, cancel your appointment with less than 24-hours notice per this policy; it is considered a “Late-Cancellation” and is subject to a fee of up to 100% of the scheduled service(s).
If you, the cardholder, do not contact the business to cancel your appointment with a minimum of 24-hours notice and/or No-Show for your appointment; you are subject to a fee of up to 100% of the scheduled service(s).
Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s) to the cardholder.
As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.
To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.
Applicable taxes and fees will be retained and remitted.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. CASPARA MAKES NO REPRESENTATION OR WARRANTY (EXPRESS, IMPLIED, OR STATUTORY) WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ACCURACY (OTHER THAN ERRORS INTRODUCED BY CASPARA), MERCHANTABILITY, OR NON-INFRINGEMENT. CASPARA DOES NOT WARRANT THAT THE SERVICES WILL SATISFY YOUR REQUIREMENTS OR OPERATE UNINTERRUPTED OR ERROR-FREE. CASPARA DOES NOT WARRANT ANY THIRD-PARTY SOFTWARE, PRODUCTS, OR EQUIPMENT.

ALL CONTENT AVAILABLE THROUGH THE SERVICES IS INFORMATIONAL ONLY AND CASPARA DOES NOT REPRESENT OR WARRANT THAT ANY CONTENT IS ACCURATE, TIMELY, COMPLETE, OR APPROPRIATE, OR THAT ANY ERRORS WILL BE CORRECTED. YOU ASSUME RESPONSIBILITY TO TAKE ADEQUATE PRECAUTIONS AGAINST DAMAGES TO YOUR SYSTEMS WHICH COULD BE CAUSED BY DEFECTS OR DEFICIENCIES IN THE SERVICES. YOU ALSO ACKNOWLEDGE THAT ELECTRONIC COMMUNICATIONS AND DATABASES ARE SUBJECT TO ERRORS, TAMPERING, AND BREAK-INS, AND WHILE CASPARA WILL IMPLEMENT REASONABLE SECURITY PRECAUTIONS, CASPARA DOES NOT GUARANTEE SUCH EVENTS WILL NOT TAKE PLACE. YOU ARE RESPONSIBLE FOR BACKING UP YOUR DATA.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CASPARA OR ITS SUPPLIERS/LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), INCLUDING WITHOUT LIMITATION DAMAGES FOR PERSONAL INJURY, LOST PROFITS, LOST DATA, AND BUSINESS INTERRUPTION, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SERVICES, CONTENT, OR PRODUCTS, EVEN IF CASPARA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

As a condition of use, you agree to indemnify, hold harmless, and defend Caspara and its parents, subsidiaries, affiliates, licensors, licensees, suppliers, partners, and providers and their officers, directors, subcontractors, agents, and employees (each an “Indemnified Party”) against all costs, expenses, liabilities, and damages (including reasonable attorneys’ fees) incurred in connection with third-party claims arising out of: (a) your use of the Services; (b) your failure to comply with applicable laws; and/or (c) your breach of this Agreement. You shall not settle any claim without written consent of the applicable Indemnified Party.

10. Term; Termination

(a) This Agreement begins upon your visit to the Site or when Caspara provides you access to the Services and continues until terminated. Caspara may terminate this Agreement immediately as it relates to a User in the event of breach. Termination is effective upon notice. You may terminate by ceasing to use the Services. Caspara reserves the right to terminate access or take actions it reasonably believes necessary to comply with law or protect rights.

(b) Upon termination, your right to use the Services immediately ceases. Provisions that by their nature should survive termination will survive, including but not limited to Proprietary Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law/Arbitration.

11. Confidential Information

(a) “Confidential Information” means the Services and all features, content and functionality therein, and/or other information disclosed by Caspara designated as confidential or that by its nature should reasonably be expected to be confidential.

(b) Confidential Information does not include information that: (i) becomes publicly available through no act or omission of User; (ii) was lawfully in User’s possession prior to disclosure as shown by written records; (iii) is lawfully disclosed by a third party not bound by a duty of non-disclosure; or (iv) is independently developed by User without access to the Confidential Information.

(c) You agree to hold Confidential Information in confidence and not disclose it to third parties or use it except as permitted by this Agreement, using at least reasonable care.

(d) You may disclose Confidential Information if required by law or court order, provided you give Caspara prior written notice (where legally permitted) and reasonable assistance in seeking protective treatment.

B. MISCELLANEOUS TERMS

Relationship Between the Parties. This Agreement does not create any agency, partnership, joint venture, or similar relationship between the Parties.
Compliance With Law. Each Party shall comply with applicable laws and regulations in performance under this Agreement.
Notice. Caspara may direct notices to the email address you provide through the Services. Notices to Caspara must be delivered to: info@caspara.co.
Waiver. No waiver is effective unless in writing signed by the Party against whom enforcement is sought.
Severability. If any provision is held invalid or unenforceable, it will be restated to reflect the Parties’ intent as closely as possible, and the remainder remains in effect.
Assignment. You may not assign or delegate rights or obligations without Caspara’s prior written consent. Caspara may assign this Agreement to successors in connection with a merger, acquisition, or change in control.
Governing Law; Arbitration. This Agreement and all claims related to it shall be construed and governed by the internal laws of the State of New York, without regard to conflict of law rules. You waive any right to bring claims in court (including trial by jury), except as provided by the arbitration forum rules. You waive any right to participate in a class action against Caspara related to the Services or this Agreement and agree claims must be brought on an individual basis.

Any controversy or claim arising out of or relating to an alleged breach of this Agreement or the operation of the Services shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association before a single arbitrator. Arbitration will be conducted in New York, NY in English. Caspara may seek interim or preliminary relief from a court of competent jurisdiction to protect rights or property pending arbitration. The arbitrator has no authority to alter this Agreement and may issue mandatory and restraining orders. The award is final and judgment may be entered in any court of competent jurisdiction.

Force Majeure. Neither Party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, government action, war, insurrection, terrorism, labor disputes, or other similar or dissimilar causes beyond control.
Entire Agreement. This Agreement, together with all other agreements referenced herein (including the Privacy Policy), constitutes the entire agreement and supersedes prior agreements or representations. It may not be amended except by Caspara.

C. CONTACT INFORMATION

If you have questions or concerns regarding these Terms and Conditions, please contact Caspara:

Email: info@caspara.co
Mailing Address: Caspara @ The Parlor 160 Madison Ave. Suite 21, New York, NY 10016
Website: caspara.co